How do I find the right broadband package for me?

When it comes to finding a new broadband deal, not every customer is looking for the same thing. Some focus on cost, or they may want a better customer experience. Others care about speed. And an increasing number of people will only give money to companies that reflect their personal values.

But whatever you’re looking for in a broadband provider, you’ll find it in the following guide.

The best internet packages for a tight budget

The average internet user needs less download speed than you might think. For everyday stuff like browsing, emailing, and updating social media, around 10Mbps per person is more than enough.

And that’s great news for customers operating on a tight budget.

Thanks to budget-friendly AltNets like HS4internet, you can get a high-speed 40Mbps package for just under £16 p/m. That works out at just over £0.50p a day. A proper bargain.

And there’s even better news if saving money is your main priority. HS4 uses innovative Wi-Fi technology to beam internet to an antenna attached to your property; no landline or line rental is required. And HS4 will never raise your bill mid-contract.

Best packages for customer service

Poor customer service is a major gripe for many broadband consumers. A recent survey by consumer watchdog Which? found that over 1 in 5 broadband customers are unhappy with the quality of service from their current provider.

The most common types of complaints include:

Long call wait times
Poor or confusing technical support
Rude staff
International call centres
Difficulty finding a customer support telephone number
Automated customer service menus
Being directed toward chatbots

If you want to be treated like a valued customer rather than a number, then it might be time to make an ‘alternative’ choice. In other words, it’s time to ditch the big providers and sign up with an independent provider that cares about all its customers.

6Ginternet is an AltNet provider based in the North-West that prides itself on delivering the kind of service people want and deserve. All its customer service centres are locally based and open seven days a week. The number to call is right there on the homepage. They don’t hide it from you like other providers.

There’s always an actual person waiting on the other end of the phone. No robots. No chatbots. No callback emails. This is real help from real people.

Best deals for socially conscious customers

Socially-conscious consumers are less interested in price. Instead, they care about a company’s values and environmental impact. Socially conscious consumers make mindful purchase decisions, deliberately buying ethical and environmentally friendly products. They’ll even pay (or travel) a little extra for products and services from like-minded brands.

The AltNet industry is full of providers who care about how they make money and give back to their local communities.

6Ginternet donates a large portion of its network to charities, schools, religious organisations, care homes, and local authorities. It’s 6Gintenet’s way of ensuring everyone has the same chance to thrive in today’s digital world.

6GInternet partnered with Age UK Blackburn to offer digital skills training to older people. And it’s free Wi-Fi at the Foxton Centre in Preston means that the homeless community and other vulnerable groups can always access essential online services.

“In our opinion, not enough is being done to reduce the UK’s digital divide,” says Ian Clough, the 6G ‘Internet for Everyone’ coordinator. “That’s we started this campaign to donate network coverage. Cost and long-term contracts should never be a barrier to getting online at home or anywhere else.”

Best internet packages for families and larger household

Full fibre is the best broadband option for larger families or households where multiple people need fast and reliable internet at the same time.

Full fibre packages from new AltNets like MaxFibre deliver speeds of up to 900Mbps direct to the property via the latest optic cable technology. It guarantees faster speeds, increased security, and a big reduction in lag, jitter, and dropped connections.

This is hyper-speed, reliable broadband that works for everyone, every time they log on.

Find your perfect broadband package in a few clicks with the Broadband Market deal finder. Enter your postcode to see what deals are available in your area right now.

How do I find the right broadband package for me?

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