Expert Advice from Martin Lewis: How to Avoid Price Hikes on Broadband and Phone Bills
Martin Lewis, the founder of MoneySavingExpert.com, has provided some good news for Virgin Media customers who may be struggling with the looming 14% price hike in broadband, TV and home phone packages this Spring. He advised listeners of his podcast that Virgin Media contracts do not include a mid-contract price increase clause, which means customers can leave their contract penalty-free within 30 days of notification of the increase. However, for customers who do not want to leave, Martin Lewis recommended using this as an opportunity to haggle for a better deal with Virgin Media, who have been voted number one for successful haggling in a recent poll.
Lewis suggested that customers should check comparison websites to see if there are any equivalent deals available from other providers, as many people who are out of contract are overpaying substantially. If customers prefer to stay with Virgin Media, they can use the threat of leaving to negotiate a better deal. Lewis suggested approaching the company’s customer disconnections, also known as “customer retentions,” with a polite and charming manner, rather than using aggression. He highlighted that the success rate of haggling with Virgin Media was 85%, and customers may be able to bring their bills down substantially.
The looming price hike will affect many households during the cost of living crisis. However, with this information, Virgin Media customers can take action and reduce the impact on their finances. Lewis advised customers to keep an eye out for the official notification of the price increase, which will start the clock ticking for the 30-day penalty-free exit period.
In conclusion, Martin Lewis provided a ray of hope for Virgin Media customers facing a price increase in the coming months. Customers can choose to leave penalty-free or haggle for a better deal. The latter option may be more appealing to customers who do not want to switch providers. Lewis’s advice highlighted the importance of being polite and charming while haggling and using the threat of leaving to negotiate a better deal. Overall, this information provides a practical solution for customers who may be struggling to make ends meet during the cost of living crisis.
