5 reasons why it’s time to find a better broadband contract
Nearly half of all broadband customers have always been with the same provider. Many don’t know that there are better deals and services out there. And of those that do, a large percentage believe that changing providers isn’t worth the time or effort.
But they’re wrong.
Here’s a look at 5 reasons why it’s time to find a better broadband contract, including the quickest way to find a cheaper deal with faster download speeds.
You’re paying too much
Broadband bills are rising! Many UK customers are now paying 10% more a month. Combined with rising energy bills, that can add up to a few hundred pounds a year.
If you haven’t received a bill hike notice yet, then one will probably arrive on your doorstep within the next few months. The Bank of England has already warned UK consumers about future price rises and record inflation levels.
And here’s the worst part about these broadband price rises: we can’t do anything about them! The big providers sneak a mid-contract price rise clause into their contracts. It means they can start charging you more at any time they want.
But not every broadband firm does business this way. Some, like independent broadband provider 6Ginternet, offer a no price rise promise. Its customers always pay what they signed up, right to the end of their deal.
A no price rise package is exactly what people need as inflation pressures continue to put the squeeze on monthly budgets.
You’re out of contract
Millions of broadband customers don’t know they’re out of contract – and you could be one of them!
But don’t worry; being out of contract is a good thing!
Out of contract means your initial agreement term has ended, but you’re still receiving broadband from the same provider.
Out-of-contract customers are no longer obliged to stay with their providers. Instead, they can search and sign up for better deals, then switch over without paying exit fees or end-of-contract charges.
Call your provider to see if you’re out of contract. Yes, getting through those annoying chatbot helplines is annoying, but this time it’s well worth the effort; research by consumer watchdog Which? found that the average out-of-contract customer is overpaying by more than £100 per year.
You deserve the 5-star service
Poor customer service is a major gripe for over 1 in 5 customers under contract with the big-name providers like Sky and Virgin. And we’re not just talking about those automated ‘helplines.’
Customers are also super-annoyed with long call waiting times and poor billing and technical service advice.
Then there’s the call centre staff who don’t seem that bothered about providing great service. And why would they? To them, you’re just another name on a screen they need to get through before their shift ends. And it’s not really their fault. Customer service centres are stressful environments to work in. Hitting demanding ‘service level targets’ is often prioritised over treating customers like individuals.
If all this sounds too familiar, then it’s time to start searching for an alternative provider that values you and your business. There are dozens of independent broadband firms out there begging for a chance to show you the kind of service and respect customers deserve.
Plus, their locally based customer service centres have a no-chatbot and no-robot policy. You’ll always get through to a ‘real’ person offering ‘real’ help.
You’re not getting the right amount of ‘internet’
A slow broadband connection that doesn’t guarantee the Mbps speeds you need just isn’t good enough anymore.
Having ‘good internet’ isn’t about watching your favourite shows or gaming when you want. It’s essential for work, staying in touch with loved ones, and accessing important online health services.
Don’t put up with poor and unstable internet anymore, no matter where you live. New broadband providers like MaxFibre are bringing high-speed gigabit-ready broadband to communities that have struggled with poor connectivity for years. The MaxFibre network is live in parts of the North West, and more builds are on the way.
It’s easy!
Searching and switching broadband providers is easier than ever; all it takes is a few simple clicks. Put your postcode into the Broadband Market deal finder to see all the latest deals and offers from local service providers.
Take a look now. You can find a better broadband deal in seconds.
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