UK ISP Hyperoptic reaches Milestone
Hyperoptic, the UK’s largest FTTP internet service provider, reached a milestone by connecting over 100,000 new build homes to its all-fibre network. In addition, agreements to connect an additional 100,000 new homes over the next 12 months will require all new homes to have gigabit broadband as standard.
It has signed partnerships with Barratt Developments, Avant Homes and CALA, covering the entire portfolio of their new build homes. It has also just agreed a nationwide partnership with Bellway Homes to connect all of its future new build homes across the UK, which translates to over 11,000 homes a year. Currently, 93% of new homes built are built with full fibre access, a mark up from 59% in 2017.
Crucially, Hyperoptic goes beyond enabling access by also measuring itself by making it the same for the occupant available on the day they move into a property, with a success rate of over 99% in provisioning for the last six years in a row.
Enabling a great customer experience is a strategic priority for Hyperoptic. All of the newly built homes it connects come with a router and a three-month trial, meaning they can instantly connect to an already-enabled WiFi before they even start unpacking.
This fuels Hyperoptics’ excellent rating on Trustpilot and is why the company has more five star ratings than Sky, BT and Virgin Media combined on its customer service commitments. It’s absolutely critical that they have access to the best infrastructure, full fiber, from the day they move in for them to be happy moving into a new Barratt home.
The success of Hyperoptics in the new construction sector supports future network expansion. Its network currently extends to over 900,000 homes and businesses across the UK and is on track to connect two million homes by the end of 2023 to the broadband industry. The timescales and stakeholders involved in developing new builds are often very complex, and Hyperoptics have developed processes and relationships that allow them to work with developers to ensure they have a great experience too. Reaching this milestone is incredibly rewarding and shows once again that the Hyperoptics team is a market leader in every respect.
